Vivid Maison Shipping Policy
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Processing Time:
Orders are processed and shipped within 1-2 business days of receiving payment. Please note that processing time may increase during busy periods. -
Shipping Method:
We currently offer standard shipping and premium shipping for all orders. The shipping cost will be calculated based on the selected shipping address and the weight of the order. -
Delivery Time:
The estimated delivery time varies depending on the shipping address (estimated from when the parcel is shipped out from us). -
International Shipping:
We offer international shipping, and the delivery time for orders is estimated to be 3-7 business days. Please note that the actual delivery time may vary and is subject to customs regulations. -
Track Your Order:
Once your order is shipped, you will receive an email with the shipping confirmation and a tracking number, allowing you to monitor the progress of your order. This does not apply to certain countries, but we will provide proof of shipping the goods. -
Delayed or Lost Orders:
In the event of delayed or lost orders, please contact us at info@vividmaison.com so that we can assist you in tracking and resolving the issue. -
Taxes and Customs Fees:
Customers are responsible for any import duties, taxes, or customs fees that may apply to international shipments. -
Address Information:
Please ensure that the delivery address is entered correctly during checkout. We are not responsible for delays or returns due to incorrect address information. -
Returns and Exchanges:
Please refer to our return policy for information on returns and exchanges. -
Customer Service:
For questions or further assistance, you can contact us at info@vividmaison.com